As a business owner selling a service or product, you’ll probably have busy periods and times when things are quiet.
And those quieter times are the perfect opportunity to work on your customer service.
Here are a few suggestions for things to do…
PLAN YOUR SOCIAL MEDIA CONTENT
Use your downtime to plan a series of posts for the next six months.
Get a batch of them written, too. It’ll save you time doing a few in one go rather than dipping in and out.
REVIEW YOUR PROCESSES
Set a reminder to do this at least once a year during quiet periods.
CHECK IN WITH CUSTOMERS
When you’re busy dealing with queries, getting customer feedback can often be forgotten.
So now you’ve got a quieter patch send out customer satisfaction questionnaires to find out how you’re doing.
Once you’ve analysed the results, you can start planning ways to improve or make your customer service even more memorable.
- Need help setting those things up? Get in touch at
~~ Virtuelle Solutions ~~ 