I provide multilingual customer service support to ensure your customers stay loyal fans. Whether it’s a billing question or a product query, I communicate with your customers to give them the answers they need. You can leave me to manage payments, returns and refunds. And I can assist with techie stuff, too (the last thing you want is a payment problem on your website!).
I also automate your processes to free up your time and improve your customers’ journey. Appointment bookings, online payments, quotes and invoices – I’ll set up automated systems that work quickly and efficiently in your business.
Customer Service Support
Mailbox management
My mailbox management service ensures your customers get a response within 24 hours. I provide chatbot back-up, too, for those times when customers just can’t get the answers they’re looking for (always nice to have a real-life human on standby, don’t you think?).
Payments, returns and refunds
Whatever stage of the buying journey your customers are on, I’ll make things quick and simple for them. I deal with payments, returns and refunds – giving your customers the confidence to come back to you again in the future.
FAQ creation
Sometimes the same customer questions come up time and again. I monitor what your customers are regularly asking and create a FAQ document that gives them the answers in one handy place. Just another way of making life easier for your customers.
Improving the customer journey
Streamlining your processes is good for you and good for your customers. I can set up an automated appointment system to save you both time. Or maybe you need automated quotes, invoices and online payments. I can also create automated ticketing and tracking so you can keep tabs on your customers’ journey, from query to resolution.
Multilingual Support – English, French and German
My packages start at 200€.
My Tech Support Package includes setting up your CRM (Hubspot, Zoho,…), your email Marketing system (MailJet, Mailchimp, Sendinblue,…), your Project Management tool (Trello, Asana, Clickup,…)
My Customer Support Package includes customer support via email, in English, French and German; payment, return and refund management; client on boarding and off boarding.
I have packages available depending on your requirements. Contact me for a detailed analysis of your business and a quote.
~~ Virtuelle Solutions ~~ 