I’m Elisabeth Morice and I provide multilingual customer service support to small online businesses. I keep your customers happy while you happily run your business.
Keeping your customers satisfied
You care about your customers but as a small business owner you struggle to look after them when you have so many other things to do. That’s where I come in. I offer remote multilingual customer service support to deal with pre-sales questions, billing and payment queries, returns and refunds.
Customers will always have questions and concerns. What’s included in the package? Can I pay in instalments? I can’t log in. How do I use this? With me as part of your team, I’ll handle all your customer enquiries quickly and efficiently. I free up your time and maintain your reputation as a company with exceptional customer service.
How I work
I communicate by email
No waiting on hold. No being passed around departments. No annoying background music. Just a direct email response to your customers within 24 hours.
My customer service support comes in English, French and German. I also have access to a network of multilingual customer service providers if you need another language.
I mirror your business
I take the time to get to know you, your culture, your values and your communication style. Are you a ‘Dear customer’ or ‘Hi there’ kind of company? Do you sign off emails with ‘Sincerely yours’ or ‘hugs and kisses’? Whatever you do, I’ll be doing it too.
I look out for your customers
I continually monitor your customers’ needs so I can make recommendations to improve the service they receive.
What my clients say about me…
‘Elisabeth is a sincere, hard-working individual who works with the utmost professionalism.’
Jonathan D, chief technical officer, Tunello
‘Elisabeth is very competent, resilient and adaptable and we found her IT skills to be a strong asset.’
Florence B-A, director, Les Poussins de Milton Keynes (supplementary language school)
‘Elisabeth is meticulous and you can entrust her with complete peace of mind and confidence.’
Isabelle B, consultant and trainer in multilingualism