Virtuelle Solutions

I’m Elisabeth Morice and I provide multilingual customer service support to small online businesses. I keep your customers happy while you happily run your business.

Keeping your customers satisfied

You care about your customers but as a small business owner you struggle to look after them when you have so many other things to do. That’s where I come in. I offer remote multilingual customer service support to deal with pre-sales questions, billing and payment queries, returns and refunds.

Customers will always have questions and concerns. What’s included in the package? Can I pay in instalments? I can’t log in. How do I use this? With me as part of your team, I’ll handle all your customer enquiries quickly and efficiently. I free up your time and maintain your reputation as a company with exceptional customer service.

How I work 

I communicate by email

No waiting on hold. No being passed around departments. No annoying background music. Just a direct email response to your customers within 24 hours.

I’m multilingual

My customer service support comes in English, French and German. I also have access to a network of multilingual customer service providers if you need another language.


I mirror your business

I take the time to get to know you, your culture, your values and your communication style. Are you a ‘Dear customer’ or ‘Hi there’ kind of company? Do you sign off emails with ‘Sincerely yours’ or ‘hugs and kisses’? Whatever you do, I’ll be doing it too.

I look out for your customers

I continually monitor your customers’ needs so I can make recommendations to improve the service they receive.

What my clients say about me…

‘Elisabeth is a sincere, hard-working individual who works with the utmost professionalism.’
Jonathan D, chief technical officer, Tunello

‘Elisabeth is very competent, resilient and adaptable and we found her IT skills to be a strong asset.’
Florence B-A, director, Les Poussins de Milton Keynes (supplementary language school)

‘Elisabeth is meticulous and you can entrust her with complete peace of mind and confidence.’
Isabelle B, consultant and trainer in multilingualism

 

I had the pleasant opportunity to work with Elisabeth (my trusted VA) for the past months, mostly about my personal administration but also concerning one of my companies. Elisabeth was always happy to be delegated any task or project and handled each with the utmost professionalism and promptness.

Elisabeth is a sincere, hard-working individual with a great work ethic and a fantastic attitude to life. She always did more work than expected in the set time frame that she was assigned, using creativity at times and her own initiative.

I highly recommend Elisabeth for whatever position she may decide to takes up next. She is a talented and loyal virtual assistant. I wish her all the best in her future jobs.

Jonathan D, CTO at Tunnello

I have recently utilised the business and cannot fault it. Liz went out of her way to understand my needs as a client and explain what she was doing in a friendly and easy to digest manner. A task which would have taken me numerous hours to understand and action took minutes. She was there to help every step of the way. I would definitely use her services again.

Maïwenn, Pilates First Flitwick