Need some help with your customer service? Get these five superheroes on your team…
Angry customer? Fear not! This superhero will smooth things over with their empathy and patience. No rising to the bait. No interrupting the customer. Just calm communication and positive vibes.
Most likely to say: ‘I understand you’re upset. Let’s see how I can help you.’
Least likely to say: ‘You’re number 632 in the queue. I’d give up if I were you.’
𝙏𝙃𝙀 𝘽𝙍𝘼𝙉𝘿 𝙂𝙐𝘼𝙍𝘿𝙄𝘼𝙉
This superhero knows how important it is to protect your brand. Values, language, tone of voice, image – they’re consistently communicated by the Brand Guardian at every stage of the customer journey.
Mostly likely to wear: a T-shirt with your business logo on it
Least likely to wear: a T-shirt with ‘Who am I again?’ on it
𝙏𝙃𝙀 𝙏𝙄𝙈𝙀 𝙏𝘼𝙈𝙀𝙍
Time holds no fear for this superhero. They use canned responses, pre-recorded videos, website FAQs and more to deal quickly and efficiently with customers and save business owners time, too.
Most likely to find them: in two places at once.
Least likely to find them: having a lie down.
This superhero is all over your post-sales customer service. Their power is in making your customers feel special and keeping sales coming with regular communication, sales incentives, feedback forms and surveys.
Most likely to: give your customers a big hug (and a discount code).
Least likely to: give your customers the cold shoulder.
𝙏𝙃𝙀 𝘼𝙋𝙋 𝘽𝙊𝙊𝙎𝙏𝙀𝙍
Don’t tell anyone but The App Booster has a secret stash of apps and software. Automating repetitive tasks, creating videos, organising databases – whatever you need, this superhero has a little something to help you.
Most likely to say: ‘I’ve got an app for that.’
Least likely to say: ‘Computer says no.’
* With my customer service support you get all five superheroes rolled into one. That’s one heck of a superpower! If you’d like more info contact me at firstname.lastname@example.org
copy-writing: @helen gent copywriter (Trumpet media)
visuals: @céline naricadou (Agency VA)
Published by Virtuelle (Solutions)
Multilingual Virtual Assistant / Assistante à distance plurilingue / Die virtuelle Assistante (EN/FR/DE)
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