𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗘𝗥𝗩𝗜𝗖𝗘 𝗦𝗨𝗣𝗘𝗥𝗛𝗘𝗥𝗢 #𝟱 – 𝗧𝗛𝗘 𝗧𝗜𝗠𝗘 𝗧𝗔𝗠𝗘𝗥

Doing your own customer service can be a real drain on your time. Well not anymore! Become a time-taming superhero and free up more hours in your day.

𝙀𝙉𝙏𝙀𝙍 𝙏𝙃𝙀 𝙈𝘼𝙏𝙍𝙄𝙓 (𝙆𝙀𝘼𝙉𝙐 𝙍𝙀𝙀𝙑𝙀𝙎 𝙉𝙊𝙏 𝙄𝙉𝘾𝙇𝙐𝘿𝙀𝘿)

Time-management strategies can keep you ahead of time. One easy win is to deal with similar queries in batches to speed things up. You could also sort out easy fixes first, leaving you time to investigate more involved issues.

It’s handy to prioritise tasks so you can organise what needs to be done right away and what can wait. But what if you’re drowning in customer emails and everything seems like a priority? Use the Eisenhower Matrix – aka the urgent-important matrix. It’s a simple framework to help you decide what to do immediately, what to schedule and what to delegate.

𝙂𝙀𝙏 𝙄𝙏 𝙄𝙉 𝙏𝙃𝙀 𝘾𝘼𝙉

Canned responses are a fast-track way to deal with common customer questions or recurrent issues. Get some pre-set answers ready and you can avoid wasting time giving out the same answers every time.

You can use canned responses for website FAQs, in emails and for live chat and chatbots. Try to keep your answers short and sweet, unless your customers really do need a more detailed explanation. And always write them in your brand’s language and tone of voice.

𝙐𝙋𝘿𝘼𝙏𝙀 𝙔𝙊𝙐𝙍 𝙁𝘼𝙌

Sometimes you need to spend time to save time. And updating your Frequently Asked Questions is one of them. Regularly review what your customers need to know so you’ll always have the answers ready. That way you won’t get sucked back into the time black hole of repeating yourself.

𝙂𝙄𝙑𝙀 𝙏𝙃𝙀 𝙆𝙉𝙊𝙒𝙇𝙀𝘿𝙂𝙀

A knowledge base means your customers can help themselves to support without you. Based on the services or products you sell and your customers’ needs your self-service support could include FAQ, set-up instructions, ‘how to’ guides or video tutorials.

* Too busy to even think about time-saving strategies? I’ll be your Time Tamer superhero. Drop me an email at info@virtuellesolutions.com

copy-writing: @helen gent copywriter (Trumpet media)
visuals: @céline naricadou (Agency VA)