The Rejuvenator is a post-sales superhero who uses their superpower to re-energise customers and revitalise sales.
Ultra-vigilant, the Rejuvenator is primed for action as soon as a purchase is made. Their first mission? To send out a ‘Thank you’ message. At this critical stage of the customer journey a bit of appreciation goes a long way. Now is also the perfect time to update customers on their order and give them useful contact details if they need to get in touch.
Got a lot of customers to thank? Congratulations on all your sales and don’t worry – the Rejuvenator has a couple of sidekicks, automated emails and chatbots, to help out.
Onto the next mission – revitalising sales with customer-pleasing incentives. Pow! Enjoy this discount on your next purchase! Boom! Check out this referral link for you and a friend!
And the Rejuvenator never stops. They fire off regular messages to customers old and new so you’re front of mind when one of them is thinking about buying the product or service you’re selling.
The Rejuvenator doesn’t possess telepathic powers. They know exactly what your customers think of you thanks to their secret weapon – customer feedback.
Did you know that nearly 80% of customers look more favourably on businesses that ask for feedback? That’s according to the Microsoft 2017 State of Global Customer Service Report.
The Rejuvenator is all over customer feedback. They’ll pop up in emails, WhatsApp, live chat – whatever channel you use to communicate with your customers they’ll be there gathering info and insights. And they’ll fire off regular customer surveys to keep track on how you’re doing. They’ll sometimes use customer feedback software to aid them in their quest.
Feedback helps you figure out if you need to improve your product or service. And when you discover what customers love or hate about your customer service you can make things better there, too. You’re already off to a good start by showing your customers their opinions matter.
The Rejuvenator is always on double duty, looking out for your customers and your business.
* If you need a superhero to help support your after-sales service contact me at firstname.lastname@example.org
copy-writing: @helen gent copywriter (Trumpet media)
visuals: @céline naricadou (Agency VA)
Published by Virtuelle (Solutions)
Multilingual Virtual Assistant / Assistante à distance plurilingue / Die virtuelle Assistante (EN/FR/DE)
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